1. Cricket equipment, especially cricket bat is never guaranteed against breakage and/or damage. If your cricket bat sold snaps in half within first 30 days of purchase; we will replace the bat from the manufacturer. This does not apply for edges or toe getting cracked or grains showing indentations or bat face showing ball marks. Any custom shape bat order (long blade / extra short handle / long handle/ long blade long handle ) is not elligible for exchange or refund as they are custom made as per your specifications. Bats once knocked are not ellible for refund. If you do not like a cricket bat we shipped, as long as it is in the same plastic covers as it was sent , we do take it back without any fuss within 15 days of delivery. 
  2. For any other product to be returned, the product must be in an unused state and in its original packaging & must be returned in original boxes to qualify for a refund.
  3. The product must be sent to us within 7 days of receipt in case of exchange and should be in its original packaging. For refunds, You will be refunded the purchase price less shipping, handling, gift wrap, or any other applicable charges.
  4. All exchanges are subject to additional postage charges, irrespective of the postage charged to you for the original shipment.
  5. No postage will be charged for any exchange as a result of CricketGraph’s error. (e.g. you received an incorrect or defective item)
  6. You will be notified via email for your refund. Ideally it takes 5 to 10 business days upon receipt of the item at our facility.
  7. Due to hygienic reasons ,we do not accept returns of any items such as abdominal guards, mouth guards, jack straps(supporter), wicket keeping inner gloves.
  8. If soft leather ( batting gloves, batting pads or wicket keeping gear) tear aparts in first 15 days, you are eligible for the exchange. 
  9. For all the queries please e-mail support@cricketgraph.com or just fill in the form on the contact us page and we will get back to you as soon as possible.
  10. All cricketgraph auction items if used or damaged in any way are not eligible for returns under any circumstances and cricketgraph reserves the final right of decision on refund.